Refund policy

Returns & Refunds

We want you to love every piece you receive from Ownvana. If something isn't quite right, we're here to make it easy and stress-free.

Our 30-Day Window

You have 30 days from the day your order arrives to request a return or exchange. This applies to every item in our store, including personalized and made-to-order pieces — there is no personalization exception. Your custom gifts are covered by the same 30-day window as everything else.

No Cost to You

A prepaid return label is included in your package, so it's ready whenever you need it.
Return shipping is free for you — we pay for it.
There is no restocking fee, ever.

Exchanges

Prefer a different option? Exchanges are accepted within the 30-day window. Just let us know what you'd like instead and we'll take care of the rest.

How to Return (by Mail)

All returns are handled by mail. Here's how it works:

Email us at support@ownvana.com or call (717) 472-9095 to start your return.
Pack the item securely and attach the prepaid return label that came in your package.
Drop it off with the carrier — and that's it!

Please send returns to: 20 Wenlock Road, London, N1 7GU, United Kingdom.

When You'll Get Your Refund

Once your return reaches us, we'll process your refund within 10 business days. After that, your bank or card provider may take a few additional days to post the funds to your account.